TERMS & CONDITIONS
Creativity
Artistic Style. On its own behalf and on behalf of the subject: Client acknowledges that he/she is familiar with the Illuminate Production’s portfolio and is requesting services with knowledge of the company’s style and that Illuminate Production’s work is constantly evolving; that the Illuminate Production’s services are of a unique and artistic nature; that the video may be different from videos done by the company in the past; and that in creating the videos we shall use our own creative artistic judgment to create videos consistent with our personal judgment and consistent with our vision of the event, which may be different from the clients and or the subject’s vision of the event. Accordingly, client acknowledges that the videos shall not be subject to rejection on the basis of taste or esthetic criteria.
Booking/Refunds/Cancellation
• The client reserves the right to terminate the contract for any reason up to 5 days after the date of down payment/deposit. Should the client terminate the contract, all money paid minus the retainer which is 50% of total deposit will be refunded. Refund takes up to 28 working days for processing.
• 50% of the total invoice needs to be paid 2 weeks prior to the function/ anytime after the invoice is issued. The balance amount is due on the completion on the function day and needs to paid in order for Illuminate Productions to start your work
If Illuminate Production fails to comply with the terms of this agreement due to any event or at beyond the control of Illuminate Production, including but not limited to illness, accident, labor disputes, acts of God and other catastrophes, or uncontrollable and unforeseeable equipment failure, Illuminate Production’s liability is limited only to a refund of all monies received.
• Please understand that it is the client’s responsibility to read and understand the terms and conditions. Even as a company we would never reduce the quality of our work. These terms and conditions are here so that we understand each other before capturing your special day
Location
• Client assumes all responsibilities for obtaining any necessary permission, clearance permits, etc., which may be required for Illuminate Production each event, public or private.
Client assumes all responsibility for obtaining and retaining permission for access to any requested camera positions and is solely responsible for the quality of the final production resulting from the use of, or inability to use, such camera positions.
License
The client warrants that he/she has the legal rights to anything Illuminate Production will videotape, including photos, musical recordings, videotapes, or any other materials delivered to Illuminate Production for inclusion in the clients video.
Illuminate Production reserves the right to use videos and photos for display and or promotional purposes. All video masters, raw footage and photographs remain the exclusive property of Illuminate Production.
Audio
• Illuminate Production is not responsible for poor audio if the groom does not agree to wear a lapel microphone, dark or grainy video resulting from inadequate lighting or the refusal of the client to allow camera-top lighting at the reception, or electrical or mechanical malfunctions on location that are beyond our control.